Speaker Name(s): Moira Fraser, Parliamentry Services, Grant Margison, Information Leadership Consultants
Description: GOVIS, Square Affair, Day 3, 11.45am session A major challenge in delivering an organisation-wide knowledge strategy is providing a seamless client experience across the major knowledge applications (Internet, Intranet, document management system, email, etc.). This is compounded by people’s different ways of working, searching and learning, which excludes a “one size fits all” approach. This session provides the views of a practitioner and a consultant on the challenges faced by organisations in areas such as governance, navigation, taxonomy, findability and information flows when working with a variety of different applications that collectively are an organisation’s knowledge repositories. It illustrates with examples from the Parliament of New Zealand and other organisations. Key learning points: 1. The basis for your knowledge infrastructure – suggestions for principles, governance models and systems mix. 2. Building learning styles into your knowledge infrastructure. 3. Creating a finding infrastructure - info and people readily available with rich context. http://richmedia.govis.org.nz/govis/viewer/?peid=83add3ec-3efd-4922-9862-5a7cf40d9fdf