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GOVIS 2009
GOVIS 2009: "User-Centred Government - More than meets the eye" was held 20-22 May 2009, at the Wellington Town Hall.
NOTE: Apple Mac users may not hear sound on recordings filmed in Civic 2 due to the wrong codec being used. Our supplier is working to correct the problem.
EXTERNALLY SOURCED VIDEOS
KEYNOTE: "Us Now" - A film project about the power of mass collaboration, government and the internet, http://www.usnowfilm.com/
TED Talks, www.ted.com
* Charles Leadbeater: The rise of the amateur professional, http://tinyurl.com/qw2ygv
* Clay Shirky: Institutions vs. collaboration, http://preview.tinyurl.com/q6hhbv
* Yochai Benkler: Open-source economics, http://tinyurl.com/osrxwt
* Jan Chipchase: Our cell phones, ourselves , http://tinyurl.com/pyfybn
#GOVIS09
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KEYNOTE: Stephen Collins - Public engagement, Public empowerment
Presenter(s): Stephen Collins, Founder, acidlabs Australia
Air Date: 5/21/2009
Length: 48 Minutes 2 Seconds
GOVIS, Illott Theatre, Day 2, 9.00am session The public sector has a growing need to be increasingly connected to the public it serves. Ever-growing demand exists for engagement of the public in order to deliver more relevant policy and programs. That demand is driven by governments, the public and by the agencies themselves. Yet much of the public sector seems reticent to undertake real engagement, particularly using appropriate social networking tools as one of several channels of opportunity for building real and real-time collaboration. These tools, used well, offer significant opportunities to receive very immediate input from the public and to connect with subject matter expertise beyond the narrow scope many agencies are exposed to. So what’s the problem? How do we fix it? How do we empower public servants and the public they serve to connect and do great things together? Key learning points: 1. The drivers for public engagement in a more real and open way. 2. Approaches and techniques for public engagement through social media. 3. Success stories and best practices in UK, Australia, US and NZ. http://richmedia.govis.org.nz/govis/viewer/?peid=78a24a5c-b3ae-4ab9-9e57-b9526f4471cc
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GOVIS, Welcome
Presenter(s): Mike Pearson - GOVIS
Air Date: 5/20/2009
Length: 6 Minutes 42 Seconds
GOVIS 2009, Day 1 Welcome http://richmedia.govis.org.nz/govis/viewer/?peid=1a9c228a-c4a6-4843-8cd8-7aa8e4cfa782
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Public services through the eyes of New Zealanders
Presenter(s): Vance Kerslake
Air Date: 5/21/2009
Length: 34 Minutes 17 Seconds
GOVIS 2009 - Illott Theatre - Day 2, 11am Session What do New Zealanders think of public services and the people who provide them? Do New Zealanders think we can be trusted? What are their expectations and how well are we meeting them? What sort of services do New Zealanders want now and in the future, and how do they want to access them? The New Zealanders’ Experience research programme sets out to answer these questions. We wanted to see public services through the eyes of New Zealanders, to get an ‘outside-in’ view of public services. Asking New Zealanders what they think of their public services is an essential starting point for making the improvements that matter to them. New Zealanders’ Experience is a multi-year research programme run by the State Services Commission, with several inter-related projects, all aimed at providing evidence to inform improvements to services. Key learning points: 1. Get an ‘outside-in’ view of public services. 2. Find out what New Zealanders’ expectations are. 3. Learn what improvements New Zealanders want made to their public services. http://richmedia.govis.org.nz/govis/viewer/?peid=5a8b0946-8f45-4a86-ae30-40c5af057363
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The Sisyphean Challenge of Transforming Government
Presenter(s): Laurence Millar, Independent
Air Date: 5/21/2009
Length: 42 Minutes 4 Seconds
GOVIS 2009 - Illott Theatre Day 2, 11.45am Session http://richmedia.govis.org.nz/govis/viewer/?peid=fa29826f-aeec-4023-bc9d-0f27eb757e7a
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User-centred government: Fisheries Plans and the New Zealand Fisheries Website
Presenter(s): Jonathan Peacey, Ministry of Fisheries
Air Date: 5/21/2009
Length: 1 Hour 30 Minutes 21 Seconds
GOVIS 2009 - Civic 2 - Day 2 - 2.15pm Session The Ministry of Fisheries is working with Tangata whenua and stakeholders to develop Fisheries Plans for each fishery. Through Fisheries Plans we identify sector goals, set common objectives, and determine how to gain maximum benefit from the fishery for all New Zealanders. The first Fisheries Plan website (http://fpcs.fish.govt.nz/ ) was an important part of this initiative. It signalled that we: • Are serious about working collaboratively with Tangata whenua and stakeholders. • Are intent on changing our culture and processes. • Believe in transparency. • Will provide information, education and forums to support stakeholder involvement in managing fisheries. • Will take the time needed to solve complex and “messy” problems. The New Zealand Fisheries site takes this approach to a new level with: • Information by region, fishery type, species and stock. • History and current state of fisheries, and issues to be resolved. • Tangata whenua and stakeholder forums, by sector, region and topic. • Sector perspectives and organisations. • News, events and resources. Key learning points: 1. User centred government is cultural, not technological, and requires leadership and a safe environment to grow in. 2. Technology can provide a lot of useful tools and symbolism before staff and stakeholders necessarily embrace it. 3. The fisheries plans initiative demonstrates a major culture shift at the Ministry of Fisheries towards collaborative working on a national and multi-sector scale. http://richmedia.govis.org.nz/govis/viewer/?peid=1db65d95-6f52-436c-b704-ad60aa24266a
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Facebook.govt, an engaged, involved and informed New Zealand
Presenter(s): Alexandra Vale, Provoke Solutions, Lulu Pachuau, Provoke Solutions
Air Date: 5/21/2009
Length: 34 Minutes 49 Seconds
GOVIS 2009 Illot theatre, Day 2, 4.15pm Session What would Facebook meets government look like? Team Obama raised millions of dollar and support through mySpace and Facebook, MySociety enables transparency and communications for government, and Everyblock makes local government data useful and meaningful. Can NZ Government do more with social media to create a more engaged, involved and informed New Zealand? To answer this question, we need to look at how people interact, behave and communicate with government, and what tools and experiences are compelling to them. People’s needs don’t change so much, but how they meet those needs change? How then, do we capture these requirements? This talk will demonstrate how a user-centred approach can uncover people’s needs, identifying opportunities that the Government has through social media. Key learning points: 1. How social media would change interaction with government. 2. Identifying opportunities through understanding peoples’ needs. 3. What social media would look like for government – visualisation of Facebook meets government. http://richmedia.govis.org.nz/govis/viewer/?peid=c563fca2-0785-49a9-a826-5639025ee93e
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Fostering a Culture of Innovation in Public Sector
Presenter(s): Deidre Hills, NZTA Project Manager, Rumi Shivaz, Innovation Agent
Air Date: 5/21/2009
Length: 31 Minutes 36 Seconds
GOVIS 2009, Illot Day1, 11.45am Session Innovation is normally associated with Private Sector organisations and many regard Innovation in Public sector as an Oxymoron. However, if a culture of innovation can be fostered in a Public Sector organisation, it can create significant benefits and opportunities to its staff, customers and stakeholders. In this presentation, you will hear a case study of an Innovation HotSpot created at NZTA Highways & Network Operations team, how it got started, the journey so far, and the exciting opportunities emerging by “Democratising Traffic Data” for the benefit of public and organisations. Key learning points: 1. Pickup the courage and take the plunge. All you need is an igniting vision and a burning desire to realise the vision at speed. 2. Don’t worry about how to do this, focus on getting the right players on board. Once you have the right team, the “how” part will start to emerge. 3. Democratise data, expand your boundaries and nleash “crowdsourcing” of new services. http://richmedia.govis.org.nz/govis/viewer/?peid=ed89a70b-53ff-428b-8919-97074ae26adb
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Organising Your Content: Tools, Tips and Lessons Learned
Presenter(s): Dave O'brien, Optimal Usability, Ruth Brown, Optimal Usability
Air Date: 5/21/2009
Length: 37 Minutes 22 Seconds
GOVIS 2009, Square Affair, Day 2, 11.45am Session You’re sitting on a mountain of information. How do you organize it so your users can find what they need? We dip into the field of Information Architecture to look at 3 simple and effective techniques: • card sorting (discovering how your audience classifies content) • tree testing (evaluating a classification scheme to see how well it performs) • first-click testing (evaluating navigation and layout of your site pages). We look at the strengths and weaknesses of each method, along with the quick quantitative results they deliver. Finally, we discuss the lessons learned using these techniques with several government departments. Key learning points: 1. A broad overview of information architecture (organisation, labelling, navigation, search) 2. Improving your site’s IA using card sorting, tree testing, and first-click testing 3. Lessons learned from our IA projects with government departments. http://richmedia.govis.org.nz/govis/viewer/?peid=6270047b-79dd-4f0c-9e13-811847a0fab7
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A new collaborative intranet, from start to user-testing, launch and beyond....
Presenter(s): Ryan Kennedy - Ministry of Research, Science & Technology
Air Date: 5/22/2009
Length: 40 Minutes 47 Seconds
GOVIS 2009 - Civic 2 , Day 3, 2.15pm Session In late 2006 I began planning a new collaborative Intranet for the Ministry of Research, Science & Technology. It would replace our existing static Intranet, with its one central author and archaic news facility. Two years and much hard work later, the site was user-tested and launched. It features discussion forums, news lists, wikis, blogs, distributed authoring, email alerts, project workspaces, colleague updates, task lists and integration with our new document management system. How did users respond to these features? Was it all too much? Join me on an inspiring journey of discovery and find out the answers to these questions and more. Key learning points: 1. Using a limited budget to create a great Intranet. 2. Content editing importance and techniques. 3. Incorporating usability testing into ongoing management. http://richmedia.govis.org.nz/govis/viewer/?peid=925c4863-c203-4fe7-8fd9-2dd672b114a8
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Working without Walls
Presenter(s): Mike Pearson - GOVIS
Air Date: 5/20/2009
Length: 34 Minutes 1 Second
GOVIS 2009, Illott Theatre, Day 1, 2.15pm Session Scary thought - by changing the way in which we work, we can save 25 - 90% of our current costs. This presentation will challenge conventional notions about the location of government work and describe radically more efficient ways to do government business. Flexibility is critical for all organisations as they attempt to find ways to respond to an increasingly dynamic business environment. The climate for government work today is characterised by growing public expectations about standards of service while pressures on public spending are growing. This presentation proposes a new design that reconsiders the inter-relationship between the people, technology and place dimensions. This type of step-change can be achieved in a way that reduces costs while increasing productivity and employee satisfaction. Key learning points: 1. Government departments need flexibility to respond to an increasingly dynamic and challenging environment. 2. This requires a new design that reconsiders the inter-relationship between the people, technology and place dimensions. 3. This type of step-change can be achieved in a way that reduces costs while increasing productivity and employee satisfaction. http://richmedia.govis.org.nz/govis/viewer/?peid=d1cb53b6-33c1-4c29-b16f-8268b60dda0b
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Same time, different channel
Presenter(s): Joanna McLeod, State Services Commission
Air Date: 5/21/2009
Length: 33 Minutes 34 Seconds
GOVIS 2009, Civic 1, Day 2, 2.15pm Session Web 2.0 is not a big deal. It is not a scary freaky place. It is you doing what you’ve always done (or at least should be doing), just through an extra medium. New technologies may assist government/public participation, but most of the old rules still apply. Don’t be afraid. Key learning points: 1. People are using new technologies to communicate in the exact same ways that they always have communicated. 2. Therefore, you have nothing to fear from using new technologies to get your message out. 3. But there are a few things you should consider. http://richmedia.govis.org.nz/govis/viewer/?peid=4e6cd784-3cbf-497e-b5e1-4452f94393ab
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Harnessing the benefits of a passionate community - adopting open source to lift ICT capability and capacity in NZ
Presenter(s): Don Christie, President of the Open Source Society
Air Date: 5/21/2009
Length: 39 Minutes 45 Seconds
GOVIS 2009, Civic 2, 11.00am Session NZ could well adopt the open source philosophy into schools and tertiary institutions, foster and grow creativity, and create workplaces where students participate in innovation on a global scale. This is the call to action for our technological and professional futures - our kids, our workplaces and our communities. Key learning points: 1. Turning e-government into ‘we-government’ through open source/open standards/open data – NZ needs to build the right •kind• of capability and that needs to happen now in schools 2. Currently ICT in schools is all about training students to be dependent on one technology suite, which flies against the stated goals of our education system which encourages enquiry, flexibility and collaboration. 3. By building the right kind of capability with education and throughout government significant money will be saved, while NZ takes the opportunity to seize the initiative and establish itself as a world leader in this field. http://richmedia.govis.org.nz/govis/viewer/?peid=da28616d-8b7d-4ba9-8571-392674796f64
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KEYNOTE: Hon Dr Richard Worth MP
Presenter(s): Hon Dr Richard Worth MP, Minister of Internal Affairs, Minister for Land Information
Air Date: 5/20/2009
Length: 15 Minutes 23 Seconds
GOVIS 2009, Day 1, 9.20am Session http://richmedia.govis.org.nz/govis/viewer/?peid=96bb6f04-ad76-4d47-8248-aa94d909cfe0
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KEYNOTE: Elizabeth Churchill - Beyond the hype of FLICKTWITFACESPACE: Moving from lightweight awareness online to embodied encountering and close collaboration
Presenter(s): Elizabeth Churchill, Principal Research Scientist at Yahoo! Research USA
Air Date: 5/22/2009
Length: 59 Minutes 4 Seconds
GOVIS, Illott Theatre , Day 3, 9.45am session Human beings are fundamentally social. It is not surprising, therefore, that social connection sites are flourishing, with more and more people signing up for Flickr, Twitter, Facebook, MySpace and many other similar services. Using these tools, people can meet others, share content and generally chew the cud of everyday life. In this talk I will talk about the research issues and challenges we face in moving from social awareness online to information encountering offline, and the deep collaboration of co-planning and co-production. Key learning points: 1. Conversations are central to human learning. 2. Serendipitous information encountering is key to social engagement. 3. Digital content management – indexing, curation and archiving – is the most important challenge facing us today. http://richmedia.govis.org.nz/govis/viewer/?peid=080d2703-67e4-48c7-ae36-b0961fd90b26
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KEYNOTE: W.David Stephenson - Democratizing Data to Transform Government, Business and Daily Life
Presenter(s): W. David Stephenson, Stephenson Strategies, USA
Air Date: 5/22/2009
Length: 36 Minutes 59 Seconds
GOVIS, Illott Theatre, day 3, 3.30pm session A comprehensive "democratizing data" strategy, its benefits given the current global economic/political crisis, & a challenge to New Zealand to take the world lead in making the concept a reality. http://richmedia.govis.org.nz/govis/viewer/?peid=07873e11-b64b-4071-93b5-d48aad4b632c
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KEYNOTE: Nat Torkington - Government Services of the Future
Presenter(s): Nat Torkington, Kiwi Foo Camp, New Zealand
Air Date: 5/22/2009
Length: 24 Minutes 42 Seconds
GOVIS, Illott Theatre, day 3, 4.15pm session. NOTE: Nat forgot to turn on his wireless mic for the first minute :) Nat Torkington will describe a compelling vision of the future of government and IT. Drawing on his work identifying weak signals and technology trends at the O’Reilly Radar, he’ll lay out a comprehensive (and tongue-in-cheek) consensus view of the future. Without missing a buzzword, scenario, or service, he’ll identify what you’ll be doing for the next four years, how you’ll do it, and who you’ll do it to. This is the one conference presentation you can’t afford to miss (seriously: we’ll lock the doors and charge you to leave). http://richmedia.govis.org.nz/govis/viewer/?peid=929ca89c-990a-4672-bbff-480cbe68404d
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KEYNOTE: Fergus Hogarth - From one blog to eDemocracy. A journey too far?
Presenter(s): Fergus Hogarth, Manager, Information and Knowledge Management, Department of Families and Communities, Government of South Australia
Air Date: 5/21/2009
Length: 49 Minutes 30 Seconds
GOVIS, Illott Theatre, Day 2, 9.00am session The Department for Families and Communities is a diverse human services agency with more than 6,000 staff and a strategic vision of ‘a better life for South Australians’. The challenges in South Australia are not unique – for the Department for Families and Communities they include an ageing population, housing affordability, child protection, improving choices for people with a disability and building strong partnerships with the non-government sector. The presentation will explore a range of eGovernment activities in the Department and South Australia which aim to respond to trends and challenges at state, national and international levels. It includes a discussion of the experiences implementing social media to engage, connect and communicate with staff, clients and partners, including drivers and barriers, cultural, technology and sustainability issues. The foundational activities in the Department for Families and Communities will be critical as customers’ expectations of government continue to increase and the notion of ‘Government 2.0’ gains traction. The presentation will discuss the opportunities and challenges associated with incorporating the ‘voice of the citizen’ through eDemocracy to improve government policies, programs and services. Key learning points: 1. Strategic and operational issues associated with implementing social media in a government agency. 2. The challenges of delivering an eDemocracy agenda. 3. An eGovernment perspective from South Australia. http://richmedia.govis.org.nz/govis/viewer/?peid=9dec1b9c-01e3-4268-977a-21df36320b9a
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Better Together - Plunkets plan to create a common communications infrastructure
Presenter(s): Alistair Vickers, Royal NZ Plunket Society
Air Date: 5/22/2009
Length: 30 Minutes 1 Second
GOVIS 2009 - Civic 2 - Day 3 - Session 2 From the first connection in Masterton in 1914, Plunket has actively grown its telecommunications network. The number of fixed and, more recently, mobile connections, have multiplied enormously. Every Plunket area, branch and sub-branch has one or more accounts with telephony service providers. Some, but not all, of these connections are on records held centrally. Our challenge is to create one centralised record of every single fixed and mobile phone connection, together with all the services associated with these connections – faxability, call waiting, messaging. We’re looking for ‘one single version of the truth’ for Plunket’s entire telephony usage. We are in the process of developing the solution to consolidating records of the telephony services Plunket uses. At the same time we’re looking at how we can best use modern telecommunications as a way of improving how we deliver our services, and our internal and external communications. There are opportunities to leverage various technologies such as VoIP, OCS, video conferencing and Unified Communications. Together with improved mobile data transfer over 3G networks, this means that soon Plunket nurses could use their mobile phones for a variety of functions, including: a. Calendar appointments on their phones to synchronise back into a central Exchange server (which could then allow for automated text and email reminders for appointments to Plunket clients). b. Collecting basic clinical data sets electronically to speed up reporting, improve data quality and reduce processing costs. c. Replacing some current paper-based management functions, such as leave requests, with an electronic equivalent. One of our slogans is ‘Better Together’. The aim of the current telephony project is to consolidate and update current technologies to bring the whole organisation much closer together. Key learning points: 1. Identify what you know, but more importantly, identify what you don’t know. 2. Build upon existing skills and technologies rather than trying to reinvent the wheel. 3. Do not deploy technology for technology’s sake – be sure to get the buy-in from the operational grass roots and build on the enthusiasm this creates. http://richmedia.govis.org.nz/govis/viewer/?peid=555a6895-03a8-49c4-806f-53eafa12d306
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Experience with an On-Line Vision & Values Forum
Presenter(s): Wilbert Goossens - Department of Labour, Olwyn Crutchley - Department of Labour
Air Date: 5/22/2009
Length: 42 Minutes 34 Seconds
GOVIS 2009 - Civic 2 - Day 3 - Session 2 In August last year the Department of Labour engaged its Workforce to develop a Departmental Vision and a set of Value statements using the Department’s Intranet. The approach aimed to achieve a new level of meaningful engagement and generate Department wide agreement as to how we will work, and why we work here. In doing so it demonstrated the use of innovative business process and technologies to meet this business objective. Over a period of 48 hours the Department’s international workforce was given the opportunity to enter the discussion, partake, go home and think about it, and partake a second time. Access was provided to the Department’s Immigration offices overseas. The on-line discussions involved multiple threads recording input and comments from multiple users. This presentation will examine how the Department went about it, what technology was used, the business and management challenges and what the result was. Key learning points: 1. The challenge was to get staff engagement across a highly distributed and diverse organisation in a cost effective and innovative way. 2. The challenge was met with the use of forum technology via the Department’s Intranet in the form of a “jam” over an intensive (48 hour) period. 3. It succeeded in engaging a large number of staff and produced lively and interesting discussions that helped move the organisation towards forming a cohesive vision and set of values. http://richmedia.govis.org.nz/govis/viewer/?peid=1814970e-0e18-4769-a539-0173e50bf61a
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Changing Mindsets: How Statistics New Zealand has redeveloped its audience model
Presenter(s): Lauren Wood, Statistics New Zealand, Emma Turrell, Statistics New Zealand
Air Date: 5/21/2009
Length: 40 Minutes 5 Seconds
GOVIS, SQUARE AFFAIR, DAY 2, 1.30pm Session At Statistics New Zealand it is our role to make official statistics accessible and relevant to everybody so that we have an informed society. To do this, we need to get into the hearts and minds of New Zealanders, so that we can provide the information people need in the way they need it. To represent these needs, we have developed an audience model based on mindsets and motivations – the factors that lie at the core of people’s needs and behaviours. In this presentation we will explain how we developed our audience model, and how we will use it to create products and services that meet users’ needs. Key learning points: 1. Changing the audience model from a job-based model to a mindset-based model. 2. How the user interviews evolved into an audience model and how this will inform our product concepts. 3. The importance of engaging with the wider organisation to develop and test the audience model. http://richmedia.govis.org.nz/govis/viewer/?peid=cbb7321a-a76e-444c-b693-c4d34d84162c
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Leaving officialease behind - how New Zealand organisations are taking on the challenge of plain English
Presenter(s): Lynda Harris, Write Group
Air Date: 5/21/2009
Length: 43 Minutes 54 Seconds
GOVIS, SQUARE AFFAIR, DAY 2, 11.00 am session Can a large organisation successfully adopt a plain English writing style? Critics will say it can’t be done, but Christine Smith, plain English specialist from Write Group, has evidence to show that plain English can become the way you write—even in a large organisation. Christine will explain Write Group’s approach to introducing plain English organisation-wide and will share some examples of how large organisations have moved to client-centred writing. Her presentation offers a blueprint for other organisations to follow when introducing a plain English culture. You’ll come away with tangible evidence that it is indeed possible to eliminate officialese and make plain English ‘the way we write’. Key learning points: 1. How plain English saves time and money —they’ll see measurable evidence, 2. That it is possible to change organisational writing style —they’ll hear about the success of organisations here and overseas, 3. How to make a plan for their own organisation —they’ll see a case-study ‘blueprint’. http://richmedia.govis.org.nz/govis/viewer/?peid=15506826-06e0-4303-af65-6a0c8abf73f9
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Secured Content Delivery - The OCTOPUS platform
Presenter(s): Christophe Dhaene, e-BO enterprises
Air Date: 5/21/2009
Length: 32 Minutes 22 Seconds
GOVIS, Square Affair, day 2, 4.15pm session The OCTOPUS platform is a secured content delivery platform from the local client hardware to the centralised computer resources necessary for provisioning all client content. It can be applied perfectly into education, medical & healthcare and defence areas. A key attribute of the system is that the system is driven off industry standard, non proprietary equipment (incl USB keys) and works with VoIP. Other solutions, with less functionality, are proprietary systems which minimises competition on Govt. Key learning points: 1. Centralisation without losing physical control 2. Secured dynamic distribution of content 3. Solving network & security issues while dropping operational costs. http://richmedia.govis.org.nz/govis/viewer/?peid=593b5fe6-e0aa-4cb2-8358-f14845e93298
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It's Your Information and These Are Your Services
Presenter(s): Keitha Booth, State Services Commission, Janet Chambers, State Services Commission
Air Date: 5/22/2009
Length: 41 Minutes 35 Seconds
GOVIS, Square Affair, Day 3, 11.00am session Keitha Booth and Janet Chambers will deliver a joint presentation on two projects being undertaken within the Government CIO office. 1. It’s Your Information: Opening up government data to enable New Zealand’s digital future is the vision of this project. We are helping create the conditions that encourage use and re-use of non-personal New Zealand government data for the benefit of the New Zealand economy, and New Zealanders, whilst ensuring the integrity and privacy of personal information. This will include updating the Policy Framework for Government held Information, and developing best practice advice to assist agencies in opening up their non-personal data for re-use. 2. These Are Your Services: This is a project to undertake work that contributes to measuring progress against the Networked State Services Development Goal, and an assessment of the extent to which the 2010 milestone and indicators are met. • The Networked State Services Goal is: Use technology to transform the provision of services for New Zealanders. • The 2010 milestone for the Networked State Services Goal is: Government shared infrastructure is used to deliver user-centred services, and support joint results. http://richmedia.govis.org.nz/govis/viewer/?peid=de2dfa13-0e8f-4ed7-b756-5de3ac1eb45d
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Delivering an Organisation-Wide KM Strategy
Presenter(s): Moira Fraser, Parliamentry Services, Grant Margison, Information Leadership Consultants
Air Date: 5/22/2009
Length: 37 Minutes 57 Seconds
GOVIS, Square Affair, Day 3, 11.45am session A major challenge in delivering an organisation-wide knowledge strategy is providing a seamless client experience across the major knowledge applications (Internet, Intranet, document management system, email, etc.). This is compounded by people’s different ways of working, searching and learning, which excludes a “one size fits all” approach. This session provides the views of a practitioner and a consultant on the challenges faced by organisations in areas such as governance, navigation, taxonomy, findability and information flows when working with a variety of different applications that collectively are an organisation’s knowledge repositories. It illustrates with examples from the Parliament of New Zealand and other organisations. Key learning points: 1. The basis for your knowledge infrastructure – suggestions for principles, governance models and systems mix. 2. Building learning styles into your knowledge infrastructure. 3. Creating a finding infrastructure - info and people readily available with rich context. http://richmedia.govis.org.nz/govis/viewer/?peid=83add3ec-3efd-4922-9862-5a7cf40d9fdf
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Keeping pace? Personal information handling by government today
Presenter(s): Marie Shroff, Privacy Commissioner
Air Date: 5/22/2009
Length: 44 Minutes 50 Seconds
GOVIS, Square Affair, Day 3, 2.15pm session 1. Use of portable storage devices – survey results. 2. Data breaches – what are the risks and what should you do? 3. Law Commission review – privacy from the ground up. http://richmedia.govis.org.nz/govis/viewer/?peid=a6ea6bd0-69f6-4c39-86d1-1665578ed882
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Connecting Communities with Smartcard technology
Presenter(s): Steve Osborn, Gen-i
Air Date: 5/20/2009
Length: 39 Minutes 4 Seconds
GOVIS, Illott theatre, day 1, 3.30pm session Now more than ever, IT is being used for collaboration and interaction across companies and communities. But the challenges or barriers to implementation and effectiveness are many. However, solutions to core problems, such as how to manage security, single point access and federated information sharing, have been around for over 20 years in the form of integrated SMART Cards linked to common platforms. The real issue comes down to consumer requirements driving standards for adoption. If it was easy we would all be using Beta instead of VHS! - sound familiar? http://richmedia.govis.org.nz/govis/viewer/?peid=75b256dd-b405-4f8f-899d-4d2e47ed7155
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How many CIOs does New Zealand need?
Presenter(s): Donald Clark, REANNZ Ltd
Air Date: 5/20/2009
Length: 31 Minutes 53 Seconds
GOVIS, Illott theatre, day 1, 4.15pm session Ever increasing complexity in IT coupled with ever increasing capacity in networks is calling into question the sustainability or necessity of small entity IT departments. Each school in New Zealand doesn’t have a telephone engineer, or a gas fitter on the staff – why should it have a specialist IT team? With the enormous strides in connectivity being offered by a National Education Network running over KAREN (Kiwi Advanced Research and Education Network), there is a compelling case for smart procurement and provision centrally of some basic IT building blocks. Key learning points: 1. ICT demands on the research and education sector continue to grow. 2. We don’t have the human or financial resources for each school to have its own CIO. 3. A high-speed National Education Network is fundamental to sharing expertise and delivering applications and content. http://richmedia.govis.org.nz/govis/viewer/?peid=6c4577c2-691a-4146-8a1c-d2aa05951e52
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Taking public participation online - a practical guide to tool selection and risk management
Presenter(s): Matthew Crozier, Bang the Table
Air Date: 5/21/2009
Length: 40 Minutes 49 Seconds
GOVIS, Illott theatre, day 2, 3.30pm session The paper will offer an overview of web technologies with consultative potential together with a case study led guide to managing online consultations. Key learning points: 1. Good risk management is providing an online space for your stakeholders, not avoiding it. 2. Just because commonly used web tools are available and popular doesn’t mean you should use them – careful analysis of what you are trying to achieve and how each tool might contribute is needed before launching forward. 3. Comments and ideas are great but to properly understand the community’s response you need to understand traffic and site behaviours. http://richmedia.govis.org.nz/govis/viewer/?peid=dcb8cff5-c689-45df-ba04-66b6461f418d
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NZ Government on the internet:Strategy and the online experience
Presenter(s): Sonitha Aniruth, Government Technology Services, SSC
Air Date: 5/21/2009
Length: 24 Minutes 13 Seconds
GOVIS, Illott Theatre, Day 2, 1.30pm session The call is for government to respond to the way the people use the Internet rather than how government perceives it should be used to deliver services. Having an integrated plan for online service delivery that factors in strategy, governance, implementation, and measurement, is critical to improving New Zealanders’ experience with government online and ensuring that your agency can make the most of limited resources. This is about driving value to the customer and reducing cost. Key learning points: 1. Leadership and strategy are cornerstone to achieving value for money and delivering a customer focused online experience. 2. Having a clear view of the web assets you own plus how you manage it, is what determines what it is worth – this is about value to the organisation and the government customer. 3. Leadership, strategy, implementation and measurement in combination is what enables government to create a quality online experience for the customer. http://richmedia.govis.org.nz/govis/viewer/?peid=cfb15795-b4aa-4887-8c46-688917893f0d
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Understanding how to leverage technology to reduce travel costs
Presenter(s): Rachel Depree, Gen-i
Air Date: 5/21/2009
Length: 39 Minutes 14 Seconds
GOVIS, Illott Theatre, Day 2, 2.15pm session Technology options for conducting business remotely are many. With immersive video conferencing (TelePresence), online collaboration tools, smartphones, smartboards and integrated voice and data, the world is getting smaller. At the same time, a focus on efficiency and productivity – plus of course the need to be more sustainable in our businesses – means we must look for ways to leverage the right technologies to deliver outcomes without compromising quality. Technology options apply across a broad spectrum of activities from meetings to workshops, training, collaborative work documents, counselling, and consultations. Government is truly everywhere, across all locations and geographies within and outside New Zealand, with other Governments, international organisations, businesses and individuals. Measuring a reduction in actual distance travelled is a tangible objective – but knowing what technologies to choose and when is much harder. Correctly applied, the right tools will also improve productivity through less travel downtime; improve the quality of outputs by applying more of the right skill sets at the right time; as well as reducing overall total cost. Key learning points: 1. How to approach understanding your organisations travel costs. 2. How to think about choosing the right technology solutions. 3. What returns you can expect. http://richmedia.govis.org.nz/govis/viewer/?peid=ad372ba7-66a4-49cf-8a6a-c5be8801c614
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Inter-Agency Collaboration Online
Presenter(s): Dan Randow, OnlineGroups.Net
Air Date: 5/22/2009
Length: 41 Minutes 5 Seconds
GOVIS, Illott Theatre, Day 3, 1.30pm session Groups and communities spanning multiple organisations use online media to hold conversations and share information, easily and with low costs. This session explores how a network of teams and communities of practice communicate online across local and central government, private and community sector organisations, and the public. It shows examples of what actually happens when people collaborate online, and how participants and organisations benefit. It also looks at barriers to online participation and ways to lower those barriers. Key learning points: 1. Benefits of online collaboration. 2. Starting online groups and communities. 3. Building participation in online groups. http://richmedia.govis.org.nz/govis/viewer/?peid=01de1355-de52-493f-9f9f-a7786638d864
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Unifying Your Business Communications
Presenter(s): Stephen Isaacs, Microsoft, David Porta, Microsoft
Air Date: 5/22/2009
Length: 29 Minutes 43 Seconds
GOVIS, Illott Theatre, Day 3, 2.15pm session Communication tools are critical in today’s successful business environment. We juggle the standard channels of telephone, email and video conferencing while continuously looking to improve the madness. Imagine if you could streamline your tools, enhance your processes, reduce costs and tick the boxes in sustainability? Key learning points: 1. Focus on real business benefits derived from the Microsoft Unified Communications strategy. 2. Experience the capability of this product suite from a single user perspective through to full meeting capability as well as hosting internal and external people in a secure environment. 3. Understand the vision and roadmap for this suite and its current architecture framework. http://richmedia.govis.org.nz/govis/viewer/?peid=ed4bba6a-80db-47f5-b06e-c8f3cde45aad
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State Sector Interoperability - what is it, how can we do it and why bother?
Presenter(s): Stephen Crombie, Government Technology Services, SSC
Air Date: 5/20/2009
Length: 44 Minutes 55 Seconds
GOVIS, Illott Theatre, 11.00am session Much has been written about the virtues and pitfalls of shared or common services in government ICT to enable State Sector interoperability. The proposition is that increasing the level of commonality – or sharing – of assets and related services reduces costs and improves citizen experience. But what are the interventions required to improve the outcomes in this area, and how do we mitigate the downsides of the interventions? Government Technology Services was formed in July 2008 to improve state sector performance and deliver a better citizen experience through the provision of common ICT services. Stephen Crombie, GTS General Manager, will share emerging thinking in this area, and it how it relates to the New Zealand government. Key learning points: 1. There is potential for common services to improve value for money and citizen experience. 2. We have started the journey with several common services. 3. There are a number of critical factors that determine the success of common services. http://richmedia.govis.org.nz/govis/viewer/?peid=f5bb2859-27ca-43b9-ab42-89ddad09becc
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Work Anywhere Anyhow - the Agile Desktop
Presenter(s): Deannah Templeton - Microsoft
Air Date: 5/22/2009
Length: 37 Minutes 34 Seconds
GOVIS, Illott theatre, 11.00am session Discover what companies are doing around the globe to create the Agile Desktop – Where desktop requirements are based on a user persona’s, rather than implying one technology fits all. We will look at Presentation, Application and HW Virtualisation offerings, covering Terminal Services, Application Virtualisation, Virtual PC and Hyper-V. Key learning points: 1. See how the IT department can create a desktop and application environment for today, tomorrow and the future. 2. Understand what is required to make your applications future ready, manageable and available from any device and any location. 3. How to enable your workforce to work from anywhere, be secure, and access the applications and information they need to do their job. http://richmedia.govis.org.nz/govis/viewer/?peid=45175fbd-cc96-49e7-b9aa-46bc949bd30c
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Providing a learner-centered training platform
Presenter(s): Nolen Smith - Flexible Learning Network, Sue Dark - Flexible Learning Network
Air Date: 5/22/2009
Length: 27 Minutes 57 Seconds
GOVIS, Illott theatre, 11.45am session A large project re-developing the curriculum for Probation Officer Training involving Moodle at Department of Corrections. A very important part of the redevelopment is the use of Moodle to provide a learner-centered training platform. This will be the first time in NZ that a training programme of this size and in the public sector, will use online collaborative learning to help the learner drive the training as much as possible. Key learning points: 1. The role of online collaboration in corporate training. 2. The benefits of ‘blending’ a large-scale training programme. 3. Learner-centred design over bells and whistles http://richmedia.govis.org.nz/govis/viewer/?peid=1a411351-0974-4e13-a019-b3d17c73a6a1
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Enterprise 2020: The organisation, but not as we know it.
Presenter(s): Matt Lane - State Services Commission
Air Date: 5/22/2009
Length: 38 Minutes 22 Seconds
GOVIS 2009, Civic 2, Day 3, 11.00am Session The year is 2020. Almost all employees spend almost all of their time working non-standard hours outside of the office. Their employment is almost never exclusive, and they are paid by the widget, not by the hour. Nintendo has launched a collaborative document creation system; the memories of keyboards and mice are laughed about. Software is almost never on a machine, it is mostly “cloud-based” software-as-a-service; “corporate IT” is unrecognisable. Anyone can broadcast anything to everyone; “corporate communications” is unrecognisable. The efficiencies gained in the 19th and 20th centuries of having a top-down chain-of-command structure have been made obsolete through many-to-many communication. Government information is published in machine-readable formats, and derivative services are provided by specialist non-government service providers; the word “website” no longer makes sense. Key learning points: 1. Organisations survive on the perceptions of their stakeholders. 2. Social media and the internet enable anyone to say anything to everyone. 3. As these feedback loops tighten, effects on organisations will become faster and greater. http://richmedia.govis.org.nz/govis/viewer/?peid=ea305dc3-1977-448d-a605-a973b1453aa7
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Department of Labour experience with an Online Vision & Values Forum
Presenter(s): Olwyn Crutchley - Department of Labour, Wilbert Goossens - Department of Labour
Air Date: 5/22/2009
Length: 42 Minutes 33 Seconds
GOVIS - Civic 2 - Day 3 - 1.30pm Session In August last year the Department of Labour engaged its Workforce to develop a Departmental Vision and a set of Value statements using the Department’s Intranet. The approach aimed to achieve a new level of meaningful engagement and generate Department wide agreement as to how we will work, and why we work here. In doing so it demonstrated the use of innovative business process and technologies to meet this business objective. Over a period of 48 hours the Department’s international workforce was given the opportunity to enter the discussion, partake, go home and think about it, and partake a second time. Access was provided to the Department’s Immigration offices overseas. The on-line discussions involved multiple threads recording input and comments from multiple users. This presentation will examine how the Department went about it, what technology was used, the business and management challenges and what the result was. Key learning points: 1. The challenge was to get staff engagement across a highly distributed and diverse organisation in a cost effective and innovative way. 2. The challenge was met with the use of forum technology via the Department’s Intranet in the form of a “jam” over an intensive (48 hour) period. 3. It succeeded in engaging a large number of staff and produced lively and interesting discussions that helped move the organisation towards forming a cohesive vision and set of values. http://richmedia.govis.org.nz/govis/viewer/?peid=524a1b35-fdfe-4aaa-bcd0-9ae5e04f8fab
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Shaping Future Organisational Sucess via Performance and Results
Presenter(s): Iain Fraser, Project Plus Ltd
Air Date: 5/21/2009
Length: 41 Minutes 22 Seconds
GOVIS - Civic 2 - Day 2 - 11.45 Session Iain will present his views and thoughts based on research, anecdotal evidence and many observations. Drawing from his international business experience and his own programme and project career, he will offer dialogue that will ignite curiosity, fire passion, spark debate and explode myths on the value of the PM profession and how it is perceived in governments and businesses around the world. As is usual with Iain’s presentations there will be some hard hitting statements that will stimulate thought within others. The presentation will conclude with suggestions of what needs to be considered and acted upon for more effective organisational outcomes via strategic implementation success.’ Key learning points: 1. Learn of the Growth, Excitement & Challenges of Project-Based Approaches to Strategic Implementation. 2. The Talent War still Rages despite Economic Slowdown. 3. Change Management – learn about the benefits of an integrated approach using project-based approaches on setting a new course and even organisational survival. http://richmedia.govis.org.nz/govis/viewer/?peid=425e8ec3-e425-42c1-9126-210310c187e7
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Not Just Service - Citizens can do policy too!
Presenter(s): Simon Wright, Ministry for the Environment, John Pennington, Ministry for the Environment
Air Date: 5/21/2009
Length: 1 Hour 23 Minutes 57 Seconds
GOVIS - Civic 2 - Day 2 - 3.30pm Session The idea of ‘user-centred government’ is too limited. New Zealanders are not just ‘users’, ‘clients’, ‘recipients’ or ‘individuals’. They are also self-reflexive, moral, knowledgeable, social beings who can work in dynamic, two-way processes and develop policy recommendations on complex issues. While not recognised as ‘experts’, citizens possess relevant, useful knowledge, experiences and skills. They are able to give reasons for how they know and why they know what they know. They also know who they trust and why. Through the process of deliberation, citizens, experts and policy makers can strengthen relationships, create new and shared understandings and secure commitments for action. Global institutions such as the OECD are supporting efforts to go beyond consultation and empower citizens to take active roles in agenda setting, framing issues and accessing the value of competing approaches. In a facilitated, interactive session, you will be able to make your own assessment of a deliberative approach to citizen-centred policy and decision-making. Key learning points: 1. That deliberation is not scary. 2. That deliberation is a learning process. 3. That deliberation can lead to better decisions in terms of effectiveness, cost-effectiveness, accountability, trust and legitimacy. http://richmedia.govis.org.nz/govis/viewer/?peid=fde8ac9e-a637-4878-8c05-115cab6bf868
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User Centred Government: the longer term perspective
Presenter(s): Evelyn Wareham, Archives New Zealand, Patrick Power, Archives Analyst, Government Recordkeeping Programme, Archives New Zealand
Air Date: 5/20/2009
Length: 48 Minutes 3 Seconds
GOVIS - Civic 2 - Day 1 - 11.00am Session Key learning points: 1. What does user centred government mean in an IM context? 2. Does a user centric IM design mean non compliance with the Public Records Act? 3. Designing for the user, but with preservation in mind – what price digital continuity? http://richmedia.govis.org.nz/govis/viewer/?peid=ec3bce05-334b-4f17-99d7-bc2516afe7f1
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Information Management as Shared Services
Presenter(s): Greg Bickerton, TechTonics Group Ltd
Air Date: 5/20/2009
Length: 41 Minutes 8 Seconds
GOVIS - Civic 2 - Day 1 - 11.45am Session In the current climate we are all being asked to provide more for less. So is there an opportunity to use better information management practices to help us make savings? And if so, is sharing or combining our resources the best way forward? This session looks at the potential benefits for shared information management services. From Virtual CIO’s, to shared procurement and EDRMS as a service. Key learning points: 1. Defining Shared Services that will deliver real and measurable improvements in productivity. 2. Shared Services in practice. 3. The role of the Social Workplace Integrator in realising business benefits and productivity gains. http://richmedia.govis.org.nz/govis/viewer/?peid=3f624004-4d1e-43aa-b9fe-9c51bb3c005c
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Designing for the Enterprise, implications for the user centered government
Presenter(s): Karen McCrae, Wellington City Council
Air Date: 5/20/2009
Length: 38 Minutes 13 Seconds
GOVIS - Civic 2 - Day 1 - 1.30pm Session This Case Study is based on an internal project to create an enterprise data model. From the very first “what is it and why do we need it” questions to the realised and expected benefits, and of course the next steps in the creation of an enterprise information architecture at WCC. Key learning points: 1. What an Enterprise Data Model is and isn’t. 2. Why your Enterprise needs an Enterprise Data Model. 3. How to get started on an Enterprise Data Model. http://richmedia.govis.org.nz/govis/viewer/?peid=48553917-931a-4723-a8d5-b4e3edceb9ea
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Using Information Design to build adoption
Presenter(s): Sarah Heal, Information Leadership Consultant
Air Date: 5/20/2009
Length: 40 Minutes 19 Seconds
GOVIS - Civic 2 - Day 1 - 2.15pm Session This session will draw on a number of case study examples and substantial experience of ILC in the area of Change Management, and provide attendees with practical guidance on how to deploy the various information assets typically available in information and records management systems from the well known: classification, metadata etc. to the less well known – wikis, folksonomy and more. Key learning points: 1. Change design - How to integrate change management with every step of your project in ways that make a difference. 2. Project Design - Pragmatic ways of positioning your information management project as a business project that has ownership and support. 3. Information design - About the information design assets that make a difference and how to build these to turbo-charge user adoption. http://richmedia.govis.org.nz/govis/viewer/?peid=db174d10-e513-44e9-b7b0-7fc50fdbe3f7
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"So you've rolled out your EDRMS - Now What?
Presenter(s): Kerri Siatiras, SWIM Ltd
Air Date: 5/20/2009
Length: 42 Minutes 15 Seconds
GOVIS - Civic 2 - Day 1 - 3.30pm Session If we accept that government should be user centered, does the same apply to our implementation of EDRM Systems and related technologies? During this session attendees will be able to learn from the experience of SWIM Ltd, who have been involved in the IM field for many years. The session will cover: • Keeping up user interest, the importance of good communications. • The role of monitoring and reporting. • Bringing on new users and maintaining the skills of the existing user base with refresher training. • How to deal with those folk who don’t want to use it. • Managing the roll out of enhancements. • The role of the Create and Maintain Standard. Key learning points: 1. How to work with EDRMS users to maintain interest in and use of the system. 2. How to deal with overcoming user resistance. 3. How the Create and Maintain Standard can be utilised to support good EDRMS use. http://richmedia.govis.org.nz/govis/viewer/?peid=6cc91e30-8ec8-4da5-ab1f-6aeab98244ca
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Join the "dots" revolution
Presenter(s): Amy Scott, Red Gumboot Consulting
Air Date: 5/20/2009
Length: 45 Minutes 30 Seconds
GOVIS - Civic 2 - Day 1 - 4.15pm Session One of the common criticisms of governments around the world is that they simply “don’t communicate well, if at all”. Well, let’s “Get Dotted!” Amy Scott will discuss “dotting” entire communities and the positive effects that are being felt in Central Otago, including the obvious improved communication between local government and rate payers. Participants at this session will have an opportunity to learn more about different communication styles in a fun and interactive session. Get a taste of just why some people manage to “rub you up the wrong way”. Get a sense of what colour “dot” you are and how this impacts your ability to deliver your services. So join the dots revolution and develop truly centred government services. http://richmedia.govis.org.nz/govis/viewer/?peid=d4f95a5f-9aaa-420b-bd57-2019c4e3727f
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Web 2.0 enabled through Open Source
Presenter(s): Darren Fowler, Sun Microsystems
Air Date: 5/21/2009
Length: 44 Minutes 20 Seconds
Civic 1, Day 2, 1.30pm Session Hear from one of the world’s largest contributors to the Open Source community, discussing the transition of software procurement to adoption led, agile innovation. We will look to address the opportunity the open source model offers organisations and discuss some of the challenges organisations face in making the leap to Open Source technologies. In this session we will also look at ‘cartoon collaboration’ bringing online social networks and virtual worlds into the enterprise. This session will appeal to those interested in: significantly reducing the TCO of IT, increasing the speed of innovation, looking for new ways to enable collaboration and innovation. Key learning points: 1. The Open Source reality myths and legends exposed 2. Adoption led procurement. 3. Getting greater access to innovation, IP in-tact 4. A look at the future of Global collaboration . http://richmedia.govis.org.nz/govis/viewer/?peid=8e906129-8ba5-499e-9230-1c050422afa5
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The National Broadband Map: They have broadband where?! What about us?
Presenter(s): Lewis Melville, State Services Commision
Air Date: 5/20/2009
Length: 35 Minutes 20 Seconds
Civic 1, Day 1, 4.15pm Session The National Broadband Map is an online map created to provide a visual representation of New Zealand’s broadband landscape. It is a valuable resource for planning broadband infrastructure and investment within New Zealand, providing the most complete map of both current broadband supply networks and the actual and potential demand points for broadband. Transparency of broadband demand is necessary to provide a basis for the assessment of commercially sound and sustainable high-speed broadband infrastructure. The National Broadband Map is an international award winning example of government and the private sector working together to make information accessible to New Zealanders. The open source technology incorporated in the map allows any government agency, business or citizen to easily reuse, reanalyse, consume, or add to the publicly available data contained in the map. You can also reuse the mapping application itself to visualise your own diverse data sets. Key learning points: 1. Open data in action, getting information to the front line. 2. Government and the private sector working together to add value. 3. Visualising different types of data to provide outcomes for citizens. http://richmedia.govis.org.nz/govis/viewer/?peid=cf288292-777e-448b-bd3a-3dccf614a18f
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Collateral Damage Brewing inside e-Government
Presenter(s): Elizabeth Eastwood, Intech Solutions, Trish O'Kane, Left Field Solutions
Air Date: 5/20/2009
Length: 42 Minutes 1 Second
Civic 1, Day 1, 3.30 Session With the advent of e-Government, we are promising to deliver accurate and timely information to the citizens of New Zealand, (some of which is clearly private) in a very secure manner. The data that we deliver may have been gathered from a number of databases owned by a number of government agencies. This is a brilliant initiative. But we must remember that what we deliver is one (or several) complete data record(s). The key questions are: Will we plan to capture these new records? What are the consequences? If we decide not to capture them, can we guarantee that we can recreate the identical record(s) whenever necessary? This paper examines the need to take extreme care when managing ephemeral datasets, considers the risk of not doing so and recommends an approach to minimise the risks. Key learning points: 1. Assume that data is inherently untrustworthy. 2. Don’t assume that the system that created the records is suitable for keeping and managing them. 3. Data must be tightly managed. Elizabeth and Trish will offer some solutions to these issues. http://richmedia.govis.org.nz/govis/viewer/?peid=66b3f97b-f149-4175-94c1-32fe9bad39e4
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Enterprise Architecture as an Enabler of User Centred-Government
Presenter(s): Clifton Chan, State Services Commission
Air Date: 5/20/2009
Length: 43 Minutes 34 Seconds
Civic 1, Day 1, 2.15pm Session Enterprise Architecture describes an organisation’s current or future state, including: business processes, information, people, and technology components. As such, Enterprise Architecture is a powerful tool for communicating alignment between delivery-and-deployment activities and strategies. In particular, Enterprise Architecture can demonstrate and ensure that agency activities and services are user-centric. The application of an Enterprise Architecture approach to interagency collaboration and all-of-government activities can break down organisational boundaries, and identify opportunities for sharing processes, information, and technology. SSC is leading an initiative to develop a set of agency neutral taxonomy for describing the activates of government and agencies at a business, information, capability, and technology level. SSC is also leading an initiative to develop a set of designs for implementing user-centric services - particularly where multiple agencies are involved. Key learning points: 1. Enterprise Architecture can demonstrate and ensure that agency activities and services are user-centric. 2. An Enterprise Architecture approach to interagency collaboration can break down organisational boundaries, and identify opportunities for sharing processes, information and technology. 3. SSC is leading the development of a common taxonomy for describing the activities of government and agencies at a business, information, services, and technology level. http://richmedia.govis.org.nz/govis/viewer/?peid=28f6199a-3346-4f76-829d-8391ad62029d
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Publishing Governement information for the Web 2.0+ era. Make it open - make it sematic.
Presenter(s): Matthew Ross, State Services Commision
Air Date: 5/20/2009
Length: 37 Minutes 33 Seconds
Civic 1, Day 1, 1.30pm Session One of the key features of the new web era is the reuse and mashing up of information. This should not apply only to geo-related data sets but should apply equally to text-based government information. While RSS feeds enable content to be automatically published in other websites, more sophisticated reuse of text information has been limited by the lack of machine-readable meaning within the information. I will demonstrate techniques for publishing information with semantics and show prototype solutions – solutions that are more authoritative, closer to real-time and save money for both government and nongovernment web community. Key learning points: 1. How to make government information more open by making it more discoverable. 2. How structured information is more accessible and more real-time. 3. How government can enable 3rd-party innovation with more structured information. http://richmedia.govis.org.nz/govis/viewer/?peid=96c5c4c8-19a2-4092-8a43-ca023cf8f385
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Giving users a greater voice - Our experience with interface design and agile development
Presenter(s): Nicholas Rombel, Statistics New Zealand
Air Date: 5/21/2009
Length: 32 Minutes 30 Seconds
Civic 1, Day2, 4.15pm Session Statistics New Zealand has recently completed some projects to create information products using both user centred interface design and agile development. Agile development is a software devlopment approach that promotes iterative development, teamwork, collaboration, communication, and process adaptability throughout the life-cycle of a project. We have been very impressed with how our use of agile development has given users a very strong voice within the development process by creating a team focused on the needs of users and the business. We have discovered the strength of agile development is in how stakeholders and interface designers become part of a development team, and communication is very efficient, transparent and pervasive. This presentation will explore what we have learnt about how interface designers can work effectively within an agile development environment, and what some of the pitfalls and benefits of this arrangement are for a user focused interactive designer. Key learning points: 1. How agile development gives users a stronger voice in the development process. 2. How a user centred interface designer works within agile development compared to standard waterfall methods of development. 3. What makes an effective agile development team and what it achieves. http://richmedia.govis.org.nz/govis/viewer/?peid=c1fe3590-a5a7-45a3-9ecd-3333c167acf3
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Getting Your Head In The Cloud
Presenter(s): Scott Wylie, Microsoft
Air Date: 5/22/2009
Length: 43 Minutes 52 Seconds
Civic 1, Day 3, 11.45am Session The introduction of cloud computing marks a significant change in the IT industry. Offering scalability, flexibility, efficiency and lower costs, the benefits of this technology are widespread and generating a lot of attention from CIO’s, architects and technology leaders as businesses and government look to leverage ‘the Cloud’ within their organisations. Software plus Services (S+S) is Microsoft’s vision for the connected world. When you combine the evergrowing power of devices and the increasing ubiquity of the Web, you come up with a sum that is greater than its parts. The best of installed software and online services. Is this technology for you? Make up your own mind when you understand the what, why, where, when and how from this global leader. Key learning points: 1. Cloud computing is a hot topic right now, discover exactly what it is and why you should be interested. 2. What does it mean for IT in NZ (government, enterprise, small business etc.)? 3. A look at the Windows Azure offering from Microsoft. http://richmedia.govis.org.nz/govis/viewer/?peid=16298a85-e09b-4163-9296-c63c5a023795
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User Centred Identity Management - from standards to development
Presenter(s): Colin Wallis, State Services Commission
Air Date: 5/20/2009
Length: 38 Minutes 50 Seconds
Civic 1, Day 1, 11.45am Session While security continues to be a significant area for standards development, it is only recently that attention has been given to privacy, and even more recently, user centricity. Absence of ‘the user’ is a shortcoming that can too easily be reflected in a local standard and onwards into a local deployment supporting those standards. This presentation will examine the journey and current status of ‘user centred’ in both international and NZ public sector standards development efforts in the field of Authentication and Identity Management. The presentation will rate our success and consider what strategies can be used to do better in future. Key learning points: 1. User centricity used to be an ‘after-thought’ consideration in standards development. Now is ‘designed in’ thanks to the drivers of past experience, best current practice and (sometimes) legislation. 2. ‘Privacy centric’ and ‘user centric’ are close cousins – obtaining user consent for the release of personal information partly fulfils privacy-related user centric requirements. 3. No amount of technical fancy work on the solution will help if users don’t take up the service. In the Authentication space, that is at the heart of the move away from PKI and end user Certificates, to browser based and user agent/device based authentication. http://richmedia.govis.org.nz/govis/viewer/?peid=85b38fc3-fbb9-4dc7-9300-dc85016af87f
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Risks and Pitfalls of Online Government
Presenter(s): Graeme Crombie, Minter Ellison Rudd Watts
Air Date: 5/20/2009
Length: 41 Minutes 52 Seconds
Civic 1,Day 1, 11.00am Session The presentation would look at: 1. legal issues related to Government engaging with clients online, including: • website content responsibility • dealing with minors • attribution of communications • liability 2. The challenges of devising a whole of government “portal while giving the public confidence that information isn’t going to get mis-used/shared.” Key learning points: 1. Four key legal issues in providing an online Government service. 2. Ways to help address the risks arising from those legal issues. 3. Factors that assist confidence of data protection in an online Government service. http://richmedia.govis.org.nz/govis/viewer/?peid=c9ada7ea-8eee-4c91-aa52-7325f60a7719
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The Ministry of Foreign Affairs and Trade (MFAT) Delivers secure Flexibility to Staff
Presenter(s): Allan Sainsbury, MFAT, Peter Brockhoff, Citrix Systems
Air Date: 5/22/2009
Length: 38 Minutes 26 Seconds
Civic 1, Day 3, 2.15pm Session The role of MFAT is to ensure that New Zealand’s voice is heard abroad and that the country’s interests are protected and advanced. Within MFAT sits the New Zealand Agency for International Development (NZAID), its aid programme for eliminating poverty. Information and communications technology (ICT) touches every aspect of MFAT’s work, from negotiating foreign trade agreements to delivering aid. Following the appointment of Allan Sainsbury to Director of ICT, MFAT released a business-driven and supported Information Systems Strategic Plan (ISSP). The ISSP focused on delivering modern computing services and tools to a classified environment of 1,400 globally dispersed staff. The lack of these services, including Desktop Internet and Mobile connectivity, was severely impacting the Ministry’s ability to deliver effective services to Government. http://richmedia.govis.org.nz/govis/viewer/?peid=6aefe171-efa7-4393-b9b3-ca991560e7fe
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User-centred Government in the UK: Directgov and the User Experience
Presenter(s): Emma Martin, Kohia Limited
Air Date: 5/21/2009
Length: 41 Minutes 47 Seconds
Civic 1, Day 2, 3.30pm Session In the UK, a large scale programme is currently underway to converge hundreds of government websites into a small number of customer-facing channels, of which Directgov (www.direct.gov.uk) is the largest. As a result, Directgov is increasingly at the heart of the relationship between government and citizen in the digital space. By 2011, all citizen-facing digital content will be delivered via Directgov, through a combination of web, mobile and interactive TV. The Transformation Government strategy aims to increase efficiency in the delivery of government services, and also significantly improve the user experience of citizens’ digital interactions with government. Directgov has increasingly recognised this question of user experience as absolutely central to its proposition. With convergence well underway, what lessons have been learned?” Key learning points: 1. Understand the UK’s approach to Transformational Government, and how it differs from New Zealand’s approach. 2. Understand the proposition and scope of Directgov. 3. Understand the practical challenges Directgov faces with respect to user experience, and how these challenges are being met. http://richmedia.govis.org.nz/govis/viewer/?peid=ca13add8-e358-48e4-8feb-310328851467
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Delivering identity management - Lessons learned in the education sector
Presenter(s): Robyn Smits, Ministry of Education, Jonathan Shennan, Ministry of Education
Air Date: 5/21/2009
Length: 42 Minutes 59 Seconds
Civic 1, Day 2, 11.45am Session The Education Sector has built a platform to manage the identity of education sector workers and learners. ESAA (Education Sector Authentication and Authorisation) is a front door to applications and services delivered by education providers and other agencies in the wider education sector. The fundamental role of ESAA is to support registration of users and processes for gathering proof of identity. It provides agencies and effective means to enable users to access tools and information, while protecting sensitive and confidential information. For education sector users of ESAA this translates to access to a potentially unlimited range of sector services through one single point of entry. With authorisation, users can seamlessly switch between applications, using one username and password. This presentation will discuss what the education sector has learned on the road to ESAA. We will discuss the need for connected government, the benefits of consolidating sector resources through a standard framework, and the protection of individual privacy and enhanced security. As a case study, we will look at how ESAA has been used to support online student assessments through e-asTTle, and the experience of schools, teachers, and students. We will look at the challenges of managing the change, and how users have responded to the new system. Key learning points: 1. Defining shared business drivers and focusing on user needs. 2. Pragmatism and flexibility in processes – you cannot anticipate how users will use your tool. 3. Building centralisation that breaks down bureaucracy. http://richmedia.govis.org.nz/govis/viewer/?peid=5e701903-e9c6-447f-b7e9-b904bd209f99
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Convenience is king - Transforming user-centred government from the industrial age to the information age
Presenter(s): Danny Mollan, Government Technology Services, SSC
Air Date: 5/21/2009
Length: 35 Minutes 6 Seconds
Civic 1, Day 2, 11.00am Session In a Web 2.0 world we expect to deal with government as efficiently as we can with banks, airlines and other businesses. Government risks being perceived as anachronistic and disconnected. We ask individuals to interact with agencies on the agencies’ terms, to the agencies’ ends. We need to give our users less, to get more. • Less searching: at the moment you have to know which part of government does what, before you can find what you need. For the citizen it’s government by Google. • Less information to provide, because I’ve already given it to you. How many times have you provided the same information about yourself to government but to different organisations for different reasons at different times? • Less effort: if I know what I want to do, and you know who I am, shouldn’t it be easier for me keep my affairs with government more neatly organised? And if it’s all about me, what’s stopping government from doing this? If we’re going to deliver a system of services that makes sense to the individual, we need to start by giving people control of their own identity. Key learning points: 1. If the Internet is to become a mission critical channel for the delivery of personalised services with higher transactional value, then people need to be able to conveniently and securely identify themselves. 2. People shouldn’t have to register many times over, prove who they are many times over, and manage a different identity with every agency they deal with. 3. The problem of online identity is an arms race: we can’t afford to fight it on many independent fronts. We need to fix the problem once, in the right place, and to do it well; to get government out of the business of solving the problem over and over and over again, duplicating costs, and delivering low quality results. http://richmedia.govis.org.nz/govis/viewer/?peid=a5b7c015-a9c0-458b-8020-075e643904b1
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Managing your projects, programmes and portfolios via the web
Presenter(s): Bruce Aylward, Psoda, Rob Johnson, Psoda
Air Date: 5/21/2009
Length: 34 Minutes 51 Seconds
GOVIS - Civic 2 - Day 2 - 1.30pm Session
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Enterprize GIS Deployment
Presenter(s): David Swann, Eagle Technology
Air Date: 5/20/2009
Length: 44 Minutes 38 Seconds
GOVIS, SQUARE AFFAIR, DAY 1, 11.00am Session
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Establishing a Shared Imagery Network for Central and Local Government
Presenter(s): Bryce Johnson, Quotable Value Ltd., Matti Seikkula, e-Spatial
Air Date: 5/20/2009
Length: 1 Hour 17 Minutes 42 Seconds
GOVIS, SQUARE AFFAIR, DAY 1, 1.30pm Session
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Citizens Services Workshop
Presenter(s): Jana Lyn-Holly - MINDesign
Air Date: 5/20/2009
Length: 35 Minutes 23 Seconds
GOVIS, SQUARE AFFAIR, DAY 1, 3.30pm Session
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NZ Transport Agency Video Viewer
Presenter(s): Matti Seikkula, e-Spatial
Air Date: 5/20/2009
Length: 35 Minutes 52 Seconds
GOVIS, SQUARE AFFAIR, DAY 1, 2.15pm Session
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